Our Logistics division goes back over 40 years but our focus remains the same. This is to offer our customers quality and delivery at a competitive cost. Our aim is to build long term partnerships with our customers and work together to maximise efficiency.

 

Fleet

Our fleet now totals an impressive 1000 vehicles including:

  • Vans
  • 7.5 tonne rigid vehicles with tail lift
  • 18 tonne rigid vehicles with tail lift / Moffett
  • 26 tonne rigid vehicles with tail lift / Moffett
  • Tractor units
  • 2.6 metre internal curtain-sided trailers
  • 3.1 metre internal curtain-sided trailers
  • Slider-flex trailers
  • Double-deck trailers
  • Flat trailers
  • Low-loader trailers

With over 90% of the fleet now under 3 years old we are constantly improving it to ensure high levels of reliability, enhanced driver satisfaction and better fuel efficiencies.

 

Account Management

Customers of Owens Group benefit from dealing with our highly experienced account managers, who are in regular contact with our central planning and customer service teams, to ensure a clear channel of communication.

 

Planning

Highly experienced planning teams are located at every depot. Most team members have Road Transport Management CPC and ensure routes are planned within legal driver hours and duty time.

With every depot operating 24 x 7 our teams are always available and ready for any last minute or urgent requests. Most of our network operates throughout the evening.

We are in regular contact with our drivers using the latest tracking technology. We also run a modern transport planning system ensuring visibility of the network to all depots. This allows cost-effective planning across our network.

 

Customer Service

Our dedicated customer service team operates 24 x 7, and run a "planned vs. actual" estimated time of arrival for every single delivery. We are always proactive and deal very quickly with potential issues. We believe in strong communication and transparency with our customers.

We provide a wide range of Key Performance Indicators and reports which are monitored daily by the team and management who always strive for the ever-important 100% on time performance.

POD's are scanned and available online using your own secure log in. Bespoke features of your log in could also include live job status updates, ensuring you are up to date with progress on a collection or delivery.